Privacy Policy for Shipeace by Logipeace Pte. Ltd.

Effective Date: Nov 11, 2024

By accessing and/or using the website https://www.shipeace.com and the associated Shipeace service (the “Service”), you agree to comply with this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the Service.

1. Data Controller

For the purposes of data protection laws, the data controller responsible for your personal data is:

Logipeace Pte Ltd
Registered Address: 531A Upper Cross Street #04-95 Hong Lim Complex, Singapore 051531
Website: https://www.shipeace.com
Email: support@logipeace.com

The Data Controller determines the purposes and means of processing your personal data. If you have any questions about how your data is handled or wish to exercise your rights, please contact us using the contact details above.

2. Types of Data We Collect

We collect both actively and passively submitted personal information when you interact with the Service.

Active Submission:

Account Creation: When registering an account on Shipeace, we collect your name, email address, company details, and contact information.
Customer Inquiries: If you contact us or request a demo, we may collect your name, email, company, country, and any other details you provide.
Payment Information: If you make payments through the platform, we collect payment data like credit card details, billing address, etc. (via third-party processors).
AI/ML Data for Personalization: In accordance with your interactions with the platform, we may collect data used to help train AI and Machine Learning models to enhance the personalization of your experience.

Passive Data Collection:

We automatically collect certain technical data when you use the Service, such as your IP address, browser type, device type, and usage patterns. This data helps us improve the Service’s performance and security.

3. Use of Personal Data

Your personal data will be used for the following purposes:

To provide and personalize the Service.
To respond to your inquiries and requests (e.g., demo, support).
To send you marketing communications and special offers that may interest you, based on your interactions with our Service.
To train and improve our AI and ML models, enhancing the functionality and services provided by Shipeace.
For administrative purposes, such as processing payments, conducting surveys, and complying with legal requirements.

Platform-Wide Data Use: With your consent, anonymized data may be used across the entire platform to improve Service quality and functionality for all users. You have the option to opt in or opt out of this usage across the platform. Your decision to participate will not impact your access to or use of core Shipeace functionalities.

4. AI/ML Data Usage

We use your data to help train AI and Machine Learning models that optimize user experience, predict needs, and improve service offerings. Data provided by users is anonymized and aggregated to ensure privacy. No personal data is used for generalized AI model training without prior consent.

Tenant-Specific Data Use: We may use learning data within each SaaS tenant’s environment to provide optimized functionality and experience tailored to each specific tenant. This usage is unconditional within each tenant environment to maintain the quality of the Service.

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share your information with:

Affiliated Companies: Related or affiliated entities within our business structure.
Service Providers: Trusted third-party service providers (data processors) who assist us in operating the Service, including payment processors, marketing providers, and support services.
Legal and Regulatory Authorities: When required by law or necessary to protect our legal rights or comply with government regulations.
Professional Advisers: Our legal, accounting, and auditing teams for operational support.

We ensure that these third parties adhere to applicable privacy laws and data security standards.

6. Data Storage and Retention

Your personal data will be stored for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, data will be securely deleted or anonymized.

7. International Data Transfers

As part of our operations, your personal data may be transferred and stored in countries outside your jurisdiction. We ensure these transfers comply with applicable data protection laws and adopt appropriate measures to protect your data.

8. Security of Your Data

We implement strong security measures, including encryption and access controls, to safeguard your personal data. However, please note that no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies to enhance your user experience, analyze usage patterns, and provide personalized content. Cookies may be essential for site functionality or used for analytics and marketing purposes. You may manage cookie preferences through your browser settings.

10. Your Rights

You have the right to:

Access your personal data and obtain a copy.
Rectify any inaccuracies in your data.
Erase your personal data in certain circumstances (right to be forgotten).
Object to data processing or withdraw consent for specific uses.
Restrict processing, if applicable.
Portability of your data in a structured, commonly used format.

To exercise your rights or ask any questions about your personal data, please contact us at support@logipeace.com.

11. Third-Party Services

Our Service may link to third-party websites or services not governed by this Privacy Policy. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

12. Minors

Our Service is not intended for individuals under 18, and we do not knowingly collect personal data from minors. If you believe we have collected personal data from someone under 18, please contact us immediately to remove the data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The “Effective Date” at the top of this page will be updated when changes occur.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Logipeace Pte Ltd
https://www.shipeace.com
Email: support@logipeace.com