By accessing and/or using the website https://www.shipeace.com and the associated Shipeace service (the "Service"), you agree to comply with this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the Service.
1. Data Controller
For the purposes of data protection laws, the data controller responsible for your personal data is:
Logipeace Pte Ltd
Registered Address: 531A Upper Cross Street #04-95 Hong Lim Complex, Singapore 051531
Website: https://www.shipeace.com
Email: support@logipeace.com
The Data Controller determines the purposes and means of processing your personal data. If you have any questions about how your data is handled or wish to exercise your rights, please contact us using the contact details above.
2. Types of Data We Collect
We collect both actively and passively submitted personal information when you interact with the Service.
Active Submission:
- Account Creation: When registering an account on Shipeace, we collect your name, email address, company details, and contact information.
- Customer Inquiries: If you contact us or request a demo, we may collect your name, email, company, country, and any other details you provide.
- Payment Information: If you make payments through the platform, we collect payment data like credit card details, billing address, etc. (via third-party processors).
- Content Processed by AI Features: When you use Shipeace's AI features, we process the content you provide, such as uploaded documents and files, messages and prompts, together with the AI-generated results. This content is used solely to deliver the AI function you requested within your organization's account, and it is never used to train AI or machine learning models.
Passive Data Collection:
We automatically collect certain technical data when you use the Service, such as your IP address, browser type, device type, and usage patterns. This data helps us improve the Service's performance and security.
3. Use of Personal Data
Your personal data will be used for the following purposes:
- To provide and personalize the Service.
- To respond to your inquiries and requests (e.g., demo, support).
- To send you marketing communications and special offers that may interest you, based on your interactions with our Service.
- To deliver the AI features you use, such as document classification and data extraction, within your organization's account.
- For administrative purposes, such as processing payments, conducting surveys, and complying with legal requirements.
No AI Training on Your Data: We do not use your personal data, or any content processed by Shipeace's AI features, to train, fine-tune or otherwise improve any AI or machine learning model. See Section 4 for details.
4. AI Features and Your Data
Shipeace includes AI features that help you process logistics documents and data, for example by classifying documents, extracting data fields and matching order text to your product catalog. Logipeace does not develop its own foundation AI model. Shipeace uses AI models provided by Google Cloud under Logipeace's enterprise agreement with Google.
We never train AI on your data. Content processed by Shipeace's AI features is never used to train, fine-tune or otherwise improve any AI model, either by Logipeace or by our AI provider. This covers prompts, uploaded files, documents, emails, messages and AI-generated outputs. Google Cloud's terms prohibit Google from using this data to train its models without our permission, and we have not given that permission.
- Purpose limitation: Content is sent to an AI model only to perform the function you requested, and only the context needed for that request is sent. To operate, secure and bill for the Service, we use only operational metadata that contains no content, such as request counts, response times, token usage and error codes.
- AI provider: Shipeace's AI features run on Google Gemini models and Google Cloud AI services, through Google Cloud's enterprise APIs. Google processes this data as our sub-processor under the Google Cloud Data Processing Addendum. We do not use consumer AI services, such as the Gemini app, to process customer data.
- Access control: AI features run with the permissions of the user who makes the request. Data passed to an AI model is retrieved under the same access controls as the rest of Shipeace, so the AI only receives data that the user is allowed to see. Each organization's data is kept separate and is never shared with other customers.
- Your output is your data: Results that our AI features produce from your data, such as extracted fields and document classifications, belong to your organization and are treated as your data.
- Retention: AI results you save become part of your business records in Shipeace and are kept until you delete them or your contract ends. Our application logs of AI requests are kept for up to 90 days. Google may briefly retain limited data for abuse monitoring and response caching under its own terms. That data is never used for training.
- Future changes: If we ever offer a feature that would use customer content to improve AI models, it will be strictly opt-in. It will be off by default and turned on only with prior written consent from your organization's administrator.
- Contractual commitment: On request, we will include this no-training commitment in your Data Processing Agreement or other individual agreement with Logipeace.
5. Google User Data
When you connect your Gmail account to Shipeace using Google Sign-In / OAuth, you explicitly authorize Shipeace to access certain Google user data. This section explains exactly what we access, how we use it, and the limits we place on its use.
Data We Access
- Basic profile information: your name, email address and profile picture, used to create and identify your Shipeace account.
- Gmail messages (read-only): email content and metadata (sender, recipient, subject, date) from the connected mailbox, used solely to generate AI summaries for your dashboard.
- We do not send, delete, or modify any email in your Gmail account.
How We Use Google User Data
- To provide the Email AI feature: analyzing and summarizing your emails and presenting the results in your personal Shipeace dashboard.
- To display, search and organize those summaries for you inside Shipeace.
- To maintain the security of your account and the service (e.g. preventing abuse).
What We Never Do With Your Google Data
- We do not sell Google user data to anyone.
- We do not share or transfer Google user data to third parties, except to the extent necessary to provide the Email AI feature, to comply with applicable law, or as part of a merger or acquisition with your prior notice.
- We do not use Google user data for advertising, including personalized, retargeted or interest-based ads.
- We do not use Google user data to develop, improve or train any AI or machine learning model, including generalized models. This applies to Logipeace and to any third party.
- We do not use Google user data to determine creditworthiness or for lending purposes.
- Our staff do not read your emails, unless you give explicit consent (e.g. for support), it is necessary for security purposes, it is required by law, or the data has been aggregated and anonymized for internal operations.
AI Processing
Email summaries are generated by Shipeace's own AI service, which Logipeace developed in-house and which runs on Google's Gemini models. Email content is sent to Gemini solely to generate your summaries. It is processed under terms that prohibit Google from using it to train its models, and Logipeace never uses it to train any AI model.
Retention, Deletion and Revoking Access
We keep Google user data only as long as needed to provide the service. You can disconnect your Gmail account in Shipeace settings or revoke access at any time via Google Account Permissions. When you delete an email in Gmail, its AI-generated summary is automatically and immediately deleted from Shipeace as well. When you disconnect your Gmail account, we permanently delete all related records, including your Google data and AI-generated summaries. You can also request deletion at any time by contacting support@logipeace.com.
Shipeace's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
6. Data Sharing
We do not sell or rent your personal data to third parties. We may share your information with:
- Affiliated Companies: Related or affiliated entities within our business structure.
- Service Providers: Trusted third-party service providers (data processors) who assist us in operating the Service, including payment processors, marketing providers, and support services.
- Cloud and AI Provider: Google Cloud hosts the Service and provides the AI models behind Shipeace's AI features. Google acts as our sub-processor and may not use your data to train its AI models.
- Legal and Regulatory Authorities: When required by law or necessary to protect our legal rights or comply with government regulations.
- Professional Advisers: Our legal, accounting, and auditing teams for operational support.
We ensure that these third parties adhere to applicable privacy laws and data security standards.
7. Data Storage and Retention
We keep your personal data only as long as necessary for the purposes described in this Privacy Policy, or as required by law. After that, we securely delete or anonymize it. Business data in your organization's account, including saved AI results, is kept until you delete it or your contract ends. You can ask us at any time to delete specific data, including AI request history, by contacting support@logipeace.com, and we will confirm the deletion in writing. When your contract ends, you have an optional 30-day window to export your data. After that, we permanently delete your organization's data from our production systems, including AI request history, AI-generated results and uploaded files. Copies held in encrypted backups expire within 30 days. A written Data Deletion Certificate is available on request.
8. International Data Transfers
Shipeace's application data, including its databases, uploaded files and saved AI results, is stored on Google Cloud in Singapore. Some features use Google Cloud services that may process data in other regions. For example, content may be processed by Google's AI services in another region while an AI request is being handled. Where your personal data is transferred outside your jurisdiction, we make sure the transfer complies with applicable data protection laws and protect it with appropriate safeguards, including the Google Cloud Data Processing Addendum. If your organization needs its data hosted in a specific region, please contact us.
9. Security of Your Data
We protect your data with security measures that include encryption and access controls. Connections to Shipeace, and calls from Shipeace to our AI provider, are encrypted with TLS 1.2 or higher. Databases, uploaded files and backups are encrypted at rest with AES-256. Logipeace is certified to ISO/IEC 27001. Our cloud and AI provider, Google Cloud, holds certifications including ISO/IEC 27001, 27017 and 27018, as well as SOC 1, SOC 2 and SOC 3 attestations. Our AI features are designed to resist misuse such as prompt injection. System instructions are kept separate from user content, AI outputs are validated before use, and the AI receives only data that the requesting user is allowed to see. Content processed by our AI features is never used for AI training. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
We use cookies to enhance your user experience, analyze usage patterns, and provide personalized content. Cookies may be essential for site functionality or used for analytics and marketing purposes. You may manage cookie preferences through your browser settings.
11. Your Rights
You have the right to:
- Access your personal data and obtain a copy.
- Rectify any inaccuracies in your data.
- Erase your personal data in certain circumstances (right to be forgotten).
- Object to data processing or withdraw consent for specific uses.
- Restrict processing, if applicable.
- Portability of your data in a structured, commonly used format.
To exercise your rights or ask any questions about your personal data, please contact us at support@logipeace.com.
12. Third-Party Services
Our Service may link to third-party websites or services not governed by this Privacy Policy. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.
13. Minors
Our Service is not intended for individuals under 18, and we do not knowingly collect personal data from minors. If you believe we have collected personal data from someone under 18, please contact us immediately to remove the data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Effective Date" at the top of this page will be updated when changes occur. We will notify the administrators of customer organizations by email at least 30 days in advance of any material change to how our AI features handle customer data, and of the addition or replacement of an AI provider. Changes urgently required for security or legal compliance may take effect immediately, in which case we will give notice promptly afterwards.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Logipeace Pte Ltd
https://www.shipeace.com
Email: support@logipeace.com